Relationships have to be nurtured to last. A personal call – be it inbound or outbound – can work wonders, provided it is the right person that answers the phone and the messages fit the circumstances. So two things are essential for a successful telecare operation: Staffing and information.
Staff at all “SAZ telecare” operations is a qualified, well-trained and motivated team with years of experience. As SAZ databases are constantly updated providing all relevant information, team members are confident to handle all aspects of a customer relationship in a positive way – be it a request for more information, an inquiry or a thank-you-call.
“SAZ telecare” offers comprehensive inbound and outbound teleservices including everything from order taking to complaints handling to conducting customer interviews to arranging sales calls.
Providing teleservices for non-profit organisations is a core competence of “SAZ telecare”, be it the welcoming new donors, the handling of emergency calls or individual high donor care.